1. Data Controller
This privacy policy describes how ARCOS DOURADOS COMERCIO DE ALIMENTOS SA, registered under CNPJ 42.591.651/0001-43, located at Al Amazonas, 253, Alphaville Industrial, Barueri, SP, CEP 06.454-070, collects, uses, and protects personal data in accordance with Brazilian General Data Protection Law (Lei Geral de Proteção de Dados — LGPD, Law No. 13.709/2018).
2. Information We Collect
We may collect the following categories of personal data when you interact with our website or contact us directly: full name, email address, telephone number, and any information you voluntarily provide through our contact form or direct communication channels.
We do not collect sensitive personal data as defined under Article 5, Section II of the LGPD, unless strictly necessary and with your explicit consent.
3. Purpose of Data Collection
Personal data collected through this website is used exclusively for the following purposes: responding to inquiries submitted through the contact form, providing information about our management and administrative services, maintaining communication records for service quality, and complying with legal and regulatory obligations.
4. Legal Basis for Processing
We process personal data based on one or more of the following legal bases under the LGPD: consent provided by the data subject (Article 7, I), compliance with a legal or regulatory obligation (Article 7, II), legitimate interests of the controller (Article 7, IX), and execution of a contract or preliminary procedures related to a contract (Article 7, V).
5. Data Sharing
We do not sell, rent, or trade personal data with third parties. Data may be shared only in the following circumstances: when required by law, court order, or regulatory authority; with service providers who assist in our administrative operations under contractual confidentiality obligations; or with your explicit authorization.
6. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, accidental loss, destruction, or damage. Access to personal data is restricted to authorized personnel who need it to perform their professional duties. Our security practices include access control policies, encrypted communication channels, and periodic security reviews.
7. Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Once the retention period expires, data is securely deleted or anonymized.
8. Your Rights
Under the LGPD, you have the right to: confirm the existence of processing of your data, access your data, correct incomplete or inaccurate data, request anonymization, blocking, or deletion of unnecessary or excessive data, request data portability, request deletion of data processed with your consent, obtain information about public and private entities with which your data has been shared, and revoke your consent at any time.
To exercise any of these rights, please contact us at [email protected] or by phone at (11) 4196-9800.
9. Cookies
This website may use essential cookies to ensure proper functionality. No tracking or advertising cookies are used. By continuing to browse this site, you agree to the use of essential cookies as described.
10. Changes to This Policy
We reserve the right to update this privacy policy at any time. Any material changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
11. Contact
For questions, requests, or concerns regarding this privacy policy or the processing of your personal data, please contact us at:
ARCOS DOURADOS COMERCIO DE ALIMENTOS SA
CNPJ: 42.591.651/0001-43
Al Amazonas, 253 — Alphaville Industrial
Barueri, SP — CEP 06.454-070
Phone: (11) 4196-9800
Email: [email protected]
Last updated: September 2026.